788bd Privacy Policy — Your Information Is Our Responsibility

1 Introduction & Scope

788bd ("we", "us", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on our users' privacy. This privacy policy explains how your personal information is collected, used, disclosed, and protected when you visit and use the 788bd website.

This policy applies to all 788bd services, the mobile browser version, and any associated digital channels. By continuing to use our platform, you are considered to have fully accepted the terms of this policy.

2 What Information We Collect

We may collect various types of information while you use the 788bd platform. This information is gathered in two main ways: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

When you register an account or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Account login credentials (username and password — stored in encrypted form)
• Documents required for identity verification (copy of national ID or passport)
• Financial transaction details — records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
• Records of conversations with our support team

2.2 Information Collected Automatically

When you visit our platform, the following technical information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Visit time, pages viewed, and activity on the platform
• Information collected through cookies and similar tracking technologies
• Referral source and navigation data

2.3 Information from Third Parties

Where required for identity verification or fraud prevention, we may receive limited information about you from legitimate third-party verification services. This process is fully secure and limited to only the necessary information.

3 How Collected Information Is Used

788bd uses your information only for lawful and fair purposes. The main purposes for which we use your data are described below:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and VIP benefits
• Managing gaming activity and maintaining history

3.2 Security & Compliance

• Age verification — the platform is for users aged 21 and above only
• Preventing fraud, money laundering, and unauthorised activity
• Meeting applicable legal and regulatory obligations
• Monitoring account security and detecting suspicious activity

3.3 Communication & Support

• Resolving your issues through 24/7 live chat and email support
• Sending important account notifications and updates
• Informing you about changes to policies

3.4 Service Improvement

• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Analysing usage patterns to develop new services

4 Information Sharing & Disclosure

788bd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, and technology infrastructure management. These partners operate under strict confidentiality agreements and may use the information only for specified purposes.

4.2 Legal Obligations

We may be required to disclose information in compliance with court orders, lawful government requests, or applicable law. Such disclosure will be limited to the minimum amount necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify you in advance, and the new controller will follow this same privacy policy.

5 Cookies & Tracking Technologies

The 788bd platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the website remember information about your visit.

5.1 Essential Cookies

These cookies are essential for the platform's basic functionality. They are used to maintain login status, carry out security checks, and process transactions. Disabling these cookies will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not need to re-enter the same information on every visit.

5.3 Analytics Cookies

These cookies are used to collect aggregate information about how the platform is used. This information helps us improve the quality of our services. Data collected from these cookies is generally anonymous or aggregated.

5.4 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important features of the 788bd platform from working correctly.

6 Data Security Measures

788bd has implemented industry-standard technical and organisational measures to ensure the security of your personal information.

6.1 Encryption & Technical Security

• All data transmission is secured through SSL (Secure Sockets Layer) encryption
• Encrypted database protection for stored information
• One-way hashing of passwords and sensitive data
• Regular security audits and vulnerability assessments

6.2 Access Controls

• Only authorised staff may access user information on a need-to-know basis
• All staff receive privacy and security training
• Internal access logs and monitoring systems are active

6.3 Data Breach Response

If a data breach is detected, we will take prompt action and, where applicable, notify affected users in a timely manner. Necessary protective measures will also be taken according to the nature and extent of the breach.

7 Data Retention Period

788bd does not retain your personal information longer than necessary. Retention periods for different types of information are as follows:

7.1 Active Account Information

Account information, transaction history, and gaming records will be retained for as long as your account remains active. This information is necessary to provide you with accurate service and to resolve disputes.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a defined period due to legal obligations, fraud prevention, and regulatory compliance requirements. Once that period has passed, the information will be securely deleted or anonymised.

7.3 Logs & Analytics Data

System logs and analytical data are generally retained for a short period and then automatically deleted or converted into aggregated, anonymous form.

8 Your Rights & Choices

As a 788bd user, you have certain important rights over your own information. We respect these rights and are committed to helping you exercise them.

8.1 Right to Access Information

You may request details of the information we hold about you at any time. We will fulfil this request within a reasonable timeframe.

8.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction through our support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. Please note that some information may be required to be retained for a specified period due to legal obligations or legitimate business needs.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive marketing communications, you may email us at [email protected] to make a request. Essential service notifications (transaction confirmations, security alerts) are not covered by this opt-out.

8.5 Right to Lodge a Complaint

If you have any concerns about how we process your information, please contact our support team directly in the first instance. We will give your complaint serious consideration.

9 Protection of Minors

The 788bd platform is intended solely for adults and is operated for users aged 21 and above only. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. We take the necessary steps to verify users' ages.

If a parent or legal guardian suspects that their minor child has registered on this platform, please contact us at [email protected]. We will take prompt action.

10 Third-Party Services

The 788bd platform uses certain third-party technology services, such as payment gateways (bKash, Nagad, Rocket, Upay, and banking services) and game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others). These third parties have their own privacy policies that are outside our control.

We share only the minimum information necessary with these partners to deliver our services. We regularly assess whether each partner meets strict privacy and security standards.

Third-party services operate under their own terms and conditions and privacy policies. To learn about these policies, please visit the relevant service provider's website.

11 Changes to This Policy

788bd reserves the right to review and update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:

• Via a notice on the platform
• By sending a message to your registered email address (for significant changes)
• By updating the effective date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.